Terms & Conditions

Last updated: January 2026

1. Bookings & Payment

All experience boxes must be reserved in advance. A booking is confirmed once full payment has been received. Prices include the items listed in each experience description.

2. Delivery & Collection

We deliver and collect within our service area. You are responsible for providing accurate delivery details and ensuring someone is available to receive the box.

3. Damages & Returns

Reusable items remain the property of Unboxed and must be returned in the condition they were received. You are responsible for any loss or damage beyond normal use.

4. Cancellations

Cancellations made at least 72 hours before the delivery date are eligible for a full refund. Later cancellations may be subject to a fee.

5. Liability

Unboxed is not liable for any injury, loss, or damage arising from the use of our experience boxes. Please enjoy responsibly.

6. Contact

For any questions about these terms, reach out to us via email or the contact details on our site.